Everything You Need to Run Field Operations
From intelligent ticket pooling to coordinate-based navigation, Tamirat.tr equips your team with the most advanced tools.
Intelligent Ticket & Project Management
Process multiple devices under a single ticket. Utilize dynamic ticket pools, detailed project management with milestone tracking, and seamless collaborator support. Our dashboard gives you a bird's-eye view of your entire service operation.
- Multiple device processing per ticket
- Dynamic ticket pools & queues
- Detailed project & task management
- Multi-branch operations support
- Multi-level Role-Based Access Control (RBAC)
Smart Scheduling & Maps Navigation
Equip your field teams with built-in coordinate-based map navigation. Optimize routes, manage schedules effortlessly, and empower staff with offline-ready PWA support. Every location is pinpointed accurately for zero delays.
- Coordinate-based address marking
- Built-in map navigation structure
- Progressive Web App (PWA) ready
Dynamic Checklists & Quality Control
Standardize quality across your organization with customizable checklist templates. Technicians can track part replacements with precision and upload rich media photos with an integrated lightbox for undeniable proof of service.
- Customizable checklist templates
- Part replacement & inventory tracking
- Rich media & photo uploads with lightbox
- Comprehensive data export & reporting (PDF/CSV)
Real-time Comms & Customer Feedback
Stay connected instantly. Benefit from live push notifications and direct customer-to-technician messaging. Improve service continuously by tracking customer feedback and satisfaction ratings.
- Customer-technician direct messaging
- Real-time live push notifications
- Customer feedback & satisfaction tracking
AI Co-Worker & Comprehensive Knowledgebase
Empower your field team with a vast digital knowledgebase containing device user manuals, training videos, troubleshooting documents, and service files. When they get stuck, the built-in AI assistant acts as a brilliant co-worker, helping technicians diagnose and resolve complex issues instantly.
- AI Co-worker for instant problem solving
- Centralized library of manuals & training videos
- Manufacturer and contact phone book
- Complete audit trails and timeline tracking
Comprehensive Feature Set
Every tool your field service business needs to scale, integrated into one seamless platform.
Multi-branch Operations
Manage multiple service centers from a single dashboard.
PWA Ready
Installable directly on mobile devices without app stores.
Offline-First
Keep working even when the internet connection drops.
Multi-device Processing
Handle multiple repairs under a single customer ticket.
Coordinate Navigation
Pinpoint exact locations, not just generic street addresses.
QR Code Access
Scan devices to instantly pull up history and manuals.
Data Export
Export comprehensive reports to PDF, CSV, or Excel.
Rich Media Uploads
Upload photos and videos with a built-in gallery lightbox.
Push Notifications
Real-time alerts for ticket updates and messages.
Live Messaging
Direct, secure chat between customers and technicians.
Customer Feedback
Automated 5-star rating system after ticket resolution.
Dynamic Checklists
Standardize quality with mandatory pre/post checklists.
Part Tracking
Accurately log every component used during a repair.
Advanced RBAC
Granular permissions for admins, dispatchers, and techs.
Audit Trails
Complete historical timeline of every action taken.
Ticket Pooling
Dynamic queues for efficient technician dispatching.
AI Troubleshooting
Smart co-worker helping diagnose complex errors.
Knowledgebase
Centralized library for manuals and training videos.
Advanced Reporting
Detailed admin analytics, performance metrics, and visual dashboards.
Dispatcher Boards
Independent, specialized screens for dispatchers to manage field routing.
Self-Create Tickets
Technicians can autonomously open new tickets on-site for unlisted issues.
Customer Portal
Dedicated web portal for clients to track repair status in real-time.
Digital Signatures
Capture on-glass customer signatures for instant work order approvals.
Time Tracking
Log exact hours spent on each site with precise start and stop timers.
Simple, Transparent Pricing
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